frequently asked questions

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The answer is yes, packages aren’t picked up right away. Also, just because your item isn’t moving doesn’t mean it has not shipped. It’s waiting to get picked up by the next flight. If your item hasn’t moved in 3+ weeks, please message me, otherwise please be patient. 

Nope! This is totally normal, just a basic scan of your package when it goes through customs in different countries. 

All sales are final unless there is an extreme situation. I am a reasonable person and only want the best for you guys! But please consider this before buying. (No returns, no exchanges). 

Unfortunately, no. Most items are shipped via DHL or FedEx and that is as fast as it gets. Please remember that these are being shipped overseas to get to you. 

All items that you see in my album are available for order. If they are out of stock my vendor will let me know and I will contact you and go from there. 

No, all bags do not come in a box, only all shoes come in their own box automatically. However, all items do come in a dust bag. Smaller items like wallets and the felicie pochette will come in a box.